General terms & conditions

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our emailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Ordering Over the Phone


If you prefer to order directly from The Shoe Attic without using our website, you may call us at 757-220-0757. Our representatives are ready to take your order over the phone Tuesday through Saturday 11:00am-6:00pm and Sunday 12:00pm-5pm EST.

Links to Other Websites



There may be links to other websites from The Shoe Attic does not control any third- party websites and we are not responsible for these sites' use of personal information. We encourage you to become familiar with the privacy practices of any linked site when you visit it.

Returns & Exchanges

These Policies Only Cover Online Sales

Unworn merchandise may be refunded in the original method of payment, subject to the following:

  • Sale items are final sale, these items are not returnable or exchangeable. 
  • When trying on new shoes please do so on a carpet.  Any scuff marks will deem shoes nonreturnable.
  • Returns must be postmarked within 7 days of shipping day.
  • After 7 days returns will automatically be issued a merchandise credit for the current selling price.
  • Returns made after 10 days will not be accepted.
  • Footwear returns must be sent in a proper shipping box with the original shoebox inside.  Do not tape or attach the label to the shoebox.  Returns with shipping tape or labels attached will be charged a 10% restocking fee.


The Shoe Attic 

409 B West Duke of Gloucester Street

Williamsburg VA 23185