Shipping & returns

Returns & Exchanges

These Policies Only Cover Online Sales

Unworn merchandise may be refunded in the original method of payment, subject to the following:

  • Sale items are final sale, these items are not returnable or exchangeable. 
  • When trying on new shoes please do so on a carpet.  Any scuff marks will deem shoes nonreturnable.
  • Returns must be postmarked within 7 days of shipping day.
  • After 7 days returns will automatically be issued a merchandise credit for the current selling price.
  • Returns made after 10 days will not be accepted.
  • Footwear returns must be sent in a proper shipping box with the original shoebox inside.  Do not tape or attach the label to the shoebox.  Returns with shipping tape or labels attached will be charged a 10% restocking fee.
  •  Please ship items back to the following address stating the reason for return. 


The Shoe Attic 

409 B West Duke of Gloucester Street

Williamsburg VA 23185